FAQ – Captioning Services

When should I request captioning services?

A captionist should be requested whenever you are trying to communicate with a Deaf person who relies primarily on oral communication. Additionally, because American Sign Language is a visual-spatial language having its own syntax and grammatical structure, captioning may be necessary for consumers who prefer to have word-for-word interpretation. Further, lip-reading is not reliable as approximately 30 to 40 percent of spoken English is distinguishable on the mouth and lips under the best of conditions. Having a captionist present is needed to ensure effective and clear communication, and safeguards all participants by ensuring all information is accessible to both parties.


Why can’t we just provide ASL interpreters for everyone?

According to a recent Johns Hopkins study, there are 48 million Deaf and Hard of Hearing individuals in the United States. Not all of these individuals rely on American Sign Language (ASL) as their primary mode of communication. These individuals may include late-deafened adults and those who rely primarily on oral communication. There is not a one-size-fits-all solution when dealing with communication access and consumers should be allowed to pick the accommodation that best suits their individual needs.


Who is responsible for requesting captioning services?

All businesses (for-profit and non-profit) and government agencies are required by The Americans with Disabilities Act (ADA) and other state and federal laws to provide auxiliary aids and services as necessary to ensure effective communication for all people, regardless of disability. Captioning services are fee-based, and DCI will accept captioning requests only from the individual, business or organization that will be paying for the captioning services.


What is the captionist’s role?

The role of a captionist is strictly to serve as a facilitator for effective and clear communication. The captionist is responsible to accurately translate from voiced English to typed English and vice versa. Captioners are responsible to maintain the integrity of all messages, always conveying the content. Additionally, because of the specific role of the captionist, it is important not to ask the captionist for his/her opinion or to perform any tasks other than captioning.


Who is responsible to pay for the captionist?

All businesses (for-profit and non-profit) and government agencies covered by the ADA are responsible to provide effective communication. It is illegal to pass the cost to the Deaf or HoH consumer as the costs of providing auxiliary aids and services are considered the cost of doing business.


How do I make a request for interpreting services?

All captioning requests must be made through DCI’s user friendly Internet based software. If you do not have an account with DCI, please see the following question.


How do I sign up for an account with DCI?

Below are the steps to sign up for an account with DCI:

  • Visit Customer Signup page,
  • Fill out all the information on the following Customer Signup page


What information do I need to give when requesting captioning services?

After signing up as a customer, the following information is needed to fulfill your request:

  • The date, the start time, and the expected end time of the assignment;
  • The assignment location (including the address, city and zip code);
  • Event name and a description of the assignment;
  • The name of the Deaf or HoH consumer(s) needing an captionist; and
  • The name and phone number of an onsite contact person at the assignment location.


What is the minimum equipment needed?

If you are interested in remote services, you will need an audio source for the captioning provider. This could be voice over IP (VoIP), which requires a wireless microphone or a telephone line. An Internet connection and a computer, tablet or smart phone is also needed.

If you are looking for onsite services, an Internet connection and computer, tablet or smart phone is needed. If you want the text projected onto a big screen, a projector and a screen is needed.


Will I get an electronic copy of the transcription?

Each captionist has the capability of providing you with a copy of the transcript. Please request the transcript in advance of the captioning job.


Do I own the copy of the transcript?

Theindividual, business or organization requesting the captioning services owns the rights to the transcript. The transcript should not be dispersed or distributed without the consent of the hiring party.


How do I pay for the captioning services?

All payments are made by check or credit card (VISA and MasterCard only). Pre-payment is required for new customers until adequate credit limit/history can be established.

The billing and contact information provided when requesting an interpreter will be used in creating an invoice, depending on the agreement between DCI and the consumer. If you would like to make other payment arrangements, please call us at 773-857-7709.